Returns

What return options do I have?
You have 2 options within 14 days of receiving your product:

• Exchange your product for a new one for free;
• Return your product for free and get a refund.

Your product will always be repaired after 14 days.

You can indicate your choice in the online return form. 

How do I register my return online?
You can do this via the online return form. 

How should I package my product to return it?
Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.

You can send your packaged product in a sturdy box that you seal well.

Product packed? Print out your shipping label. You can find it in the email we sent you.

What are the return conditions?
You can register your return within 14 days of receiving the product. After that, you'll also have to return your product for free within these same 14 days. You have 2 options:

• Exchange your product for a new one for free;
• Return your product for free and get a refund.

To get the full purchase amount back, it's important to return your product in its original condition and make sure it's undamaged. Handle the product as you would do in the store.

You can indicate your choice in the online return form. After 14 days, we'll repair your product and the above options no longer apply.

What do I have to do to return my product?

1. Register your return via the online return form.
2. Prepare your product for the return trip:
1. Pack the product well. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
2. Ship the product in a box that closes well.
3. Print your shipping label. You can find it in the email we sent you.
4. Send the package to us for free via a shipping point in your neighbourhood.
5. Please be patient. We will contact you.

Can I try a product at home?
Yes, you can try out your product as you would in the store.

Don't like the product? You can return it. It's important to return your product in its original condition and packaging. This way, we can make someone else happy with it.

Where can I find the answer to my question?
Haven't found the answer to your question? Then take a look at our frequently asked questions page.